eUKHost Reviews
eUKhost offers a range of low cost affordable web hosting plans for business or personal use. eUKhost doesn't compromise on support either, offering outstanding 24/7 support for all their hosting plans.
| Hosting Provider | Uptime | Speed | Support | Features | Price | Host Score |
|---|---|---|---|---|---|---|
| eUKHost | 7.6 | 7.9 | 7.69 | 8.12 | 8.63 | 8 Based on 52 review(s) |
Reviewed By: Steve Liakakos
URL: Hidden
Good value, but woeful support
eUKHost are great until things go wrong. Then, in my experience, they're next to useless.
I'm on a shared hosting linux cpanel account. The favourite excuse to me for an outage is "we're recompiling apache". That was yesterday's too. I then did some investigation and found that their mysqladmin pages had been hacked. No mention of that to me on the support call. A user of the same shared server who also had problems posted on their support forum, but when I replied saying that they'd been hacked, my reply was deleted. I understand that sites get hacked, fine, but come clean with your clients, don't cover it up or lie to them. I'm still waiting to get a copy of the apache log to see if I can identify the source of the hack.
Being a UNIX administrator by trade, I've been very frustrated with eUKHost's inability to give me proper technical reasons why there have been problems, and it does not inspire me with any confidence that they can look after my website or data. As a consequence I'm moving ...
Read Full Review
Reviewed By: D V
URL: Hidden
Reliable hosting
I've been using a Windows VPS account for 18 months and have been pleased with the service. There have been some issues, such as an OS corruption problem and a few billing misunderstandings, but all were resolved with speed and courtesy.
Read Full Review
Reviewed By: Luke Peek
URL: Hidden
Service = Brilliant, Uptime = Abysmal
The service eukhost provide is second to none and It's by far the best I have ever used. Whenever I have a problem they solve it so quickly it amazes me!
The only problem is yes their service is great when things go wrong... but these things shouldnt have gone wrong in the first place.
Uptime is one of the worst I have used, often having downtime of around 10 minutes at least once a week and often daily.
I would recommend this host if your websites do not need to be reliable. But for me, running various eCommerce websites... I have to move before my customers loose their respect for me.
Read Full Review
Excellent shared tomcat hosting !!
Sharing my tomcat hosting experience which may save you a lot of time, money and frustration
I needed tomcat hosting for hosting my small business website, I started of with the well known players in the market Godaddy, after 40 min on the phone explaining the sales guy what exactly i am looking for and making the payment. The account was setup in around 2 hours and to my utter disbelief the sales dude setup PHP hosting account for me. Support was kind of arrogant and unhelpful. Absolute waste of time ... then I decided to move to javahost.net .. looks good till the time to try it .. the support was extremely slow slow slow .. the account setup took over 3 days and i kept on getting invoice reminder even when i had paid the invoice .. but the major frustration was lack of support which took 2 days even for the simplest of request...
Then I decided to try out eUKhost.com, naturally after two bad experiences I was very skeptic. The sales process was super quick and nice and the account was setup and running within 20 mins .. unbelievable !! These support guys at EUKHost.com are simply excellent, you can see the difference in service and it matter a lot to me. The responsiveness is super quick and guys are very helpful... All thumbs up to the whole team at EUKHost.
I will strongly recommend them if you are looking for tomcat hosting service !!
Read Full Review
Reviewed By: Keith alexander
URL: Hidden
Mixed experiences.
About a year ago I rented a Windows VPS from EUKhost and had nothing but positive experiences with them.
Three days ago, I rented a server from them again and still can't get access to it from any of my PC's. The support department have been quite useless and although they respond quickly their answers are semiliterate and irelevant to my questions.
THis is a great pity because I would like to receive the service I used to and to remain a customer but it looks as though I will have to go elsewhere.
Read Full Review
EXCELLENT
As others have said - those reviewers that are not happy can not be with the same EUKHOSTS that I am - or they work for a competitor!
I opened a VPS (Virtual Private Server) account with them 4 months ago.
The speed of the server is frankly awsome. I'm running some heavy PHP5 / JAVA applications on it and I've never seen the CPU monitor go over 10%.
I've had 100% uptime until today - when my server went off line. I called their support who said they could not resolve the problem during my call (10 minutes) but would resolve it and call me back.
20 minutes later my VPS was back up - and 5 minutes later their support called me, as promised, to tell me what the problem was and how it had been resolved - which gives me confidence that it will not happen again.
I also used their on-line chat to find out how to backup my server using their offsite backup facility, as this down had given me a scare. I was told they backup all their clients VPS once a week - which is great - but I now want daily backups which they can also provide at a very reasonable cost.
There is one person I have delt with in ther UK support telephone office who is frankly as thick as 2 short planks - but otherwise and overall I give this company 10/10 for everything !
Read Full Review
Excellent value for money
I switched to This company in 2008 when I was looking to add extra redundancy to my US servers, prices had gone down a lot since 2001 where it was impossible to get a decently priced dedicated server in the UK let alone with large bandwidth...
Well Eukhosts are a good company, their sales teams are good, the support is okay-ish but knowledgeable enough and their billing is fine thank you... They're a good company to deal with as they look after their customers, rather than those faceless big US hosts that might be cheap with rubbish support and all.
So all in all a good deal, did I mention that you get 20GB of free backup space with each dedicated servers? the Hardware is Dell poweredge and speed is pretty good, uptime too. some fail at times but nothing major in 2 years...
Recommend! But don't all jump in, otherwise I'll loose my latency ;-
Read Full Review
Reviewed By: Simon M
URL: Hidden
So far so good
No idea what support is like in a crisis, in two years not had to use it! When I have contacted support for routine queries, always a prompt and knowledgeable response. Am transferring other hosting to this company.
Read Full Review
Reviewed By: Matthew Seymour
URL: Hidden
Matt Seymour
When I first started out hosting websites I used eUkHost and all I could say is they were fantastic. Quick setup, excellent customer support.
After 2 years my website grew and I looked for better ways to host my site. I moved from eukhost and went to another company. The service was nothing like I was used to. Slow setup poor servers! So I got onto the internet spoke to the guys at Eukhost and they set me up within an hour or so on a reseller package. Which in my opinion was fantastic!
Now today I am migrating from linux to windows. Again contacted eukhost, they were polite, quick to act and have got the job done.
I would seriously recommend the company, from experience you will not receive the same quality of service anywhere else.
Read Full Review
Reviewed By: Kevin Saxton
URL: Hidden
Top notch Company
I've been with eukhosting for about 18 months now. No significant downtime to mention, maybe a few hours over that period.
The main thing is their customer service - absolutely top notch ! Every time I've had a problem they have sorted it out straight away, no messing.
I don't know whether they are cheap or expensive but they are very good.
I would recommend them to anyone looking for a good solid hosting company.
Read Full Review
Reviewed By: Alana Burton
URL: Hidden
Mostly good
I've got a few websites on eUK and have got used to the initial quirks when setting up each site. For the most part is good and the online help box is great and always gets whatever issue it is sorted out straight away. Some of the issues I have needed help with and others were clearly ones eUK had issues with but either way, the online help sorts things asap. Their habit of migrating servers takes sites down for longer than they say it should do but overall I'd recommend.
Read Full Review
Reviewed By: Nick
URL: Hidden
OK if you do not want to change anything
I've been with eUKhost for 2 years. I'll be gone by the end of the week.
I was on their basic package for ages and that was fine - it had good up-time and there were no problems apart from once when they re-set all my MX records without asking or telling me (I was using google for mail) so I didn't get any mail for a few days.
Then I needed safe mode set to off for e-commerce, so I had to migrate to their VPS plan, and it all went wrong.
The tech support team had several attempts at getting my email to work. Now it sort of works and I have lost the will to speak to them again - I have spent literally 24 hours over several days using their on-line support, and often it is a case of me telling them how to do their job. And they still don't do it.
They also billed me for cPanel even though I specifically said I didn't want it.
I have been promised call backs that never came, and I have been called when I have specifically told them (5 times) that I couldn't take a call.
In their defence I thought I had a standing order to pay them, but it turns out I didn't, and they are still hosting my site two months later, and have given me seven extra days to move elsewhere.
Read Full Review
Reviewed By: Mr Wilson
URL: Hidden
Simply stunning
I needed to upgrade my shared hosting to something a little beefier, eUK's VPS seemed like a great choice and the reviews were encouraging!
Their service is simply unbeatable, any issue, any time of day and there's someone to work on it!
Any problems are first understood, then sorted and they're always happy to help you out! I am also very happy with the value for money, once you get the hang of a VPS you really do notice how good the system is!
Read Full Review
Reviewed By: Peter Owen
URL: Hidden
Consider
I have found this hosting company to be excellent for hosting my PHP 5 website and associated MySQL database.
Read Full Review
Reviewed By: Ricky
URL: Hidden
Ricky
I've been with eUKHost a good few years now.
There support is excellent, I'm suprised a few reviews disagree with this.
However, I am on a shared server, and have never had a dedicated server.
Everytime I have a problem (very rarely) I go on their online chat and within a few minutes I'm speaking to someone and they are helping me.
The first server wasn't the best, the server room was flooded and it was actually a nightmare for around a week. Since moving to a new server, it's very fast and reliable, and we were all given an upgrade to our account for free because of the downtime.
Read Full Review
Reviewed By: Amanda Victoria Zuydervelt
URL: Hidden
strategicd
I moved to EUKHost after being recommended to them, the set up was smooth and the hosting was sorted pretty quickly.
Then we started getting problems with mail, huge amounts of spam mail, junk and spoofing meaning it looked like we were sending spam email to our contacts. I was told to buy the SPAM filter, we did nothign improved and we were told that the reason for this was that the server wasn't set up right and that all mail was destined to arrive regardless of filters. I believed we had SPAM and ANTI VIRUS installed, we didn't, despite being billed for it.
I then reported we had a virus on the server, I was told there wasn't one, I insisted there was and they then admitted I was right, but they did not manage to fix it before the server crashed completely, I reported it on the Saturday and despite assurances they were fixing the problem at 2pm the following Monday they had done nothing and had to then start re installing the server.
It then went back up and all the problems we had fixed with our email were back, two weeks later our email was still unmanageable when we noticed the server crashed again, Saturday again I reported it, its now Monday and still no solution.
Again I've been told we have a virus and that the OS needs to be reinstalled.
We have a dedicated and managed server, yet often if we have a problem they bat the problem back to us, the telephone support is weak, they ask you to email and in this case when my server was down, I got no reply to 5 emails asking for help.
With ten sites currently down I would seriously not recommend EUKHOST to anyone, this is not a reliable service at all and when something goes wrong there is NO sense of urgency in fixing it. If you have 1 site with them perhaps its different but this is no solution for business.
I SERIOULSY RECOMMEND YOU GO ELSEWHERE!
Read Full Review
Reviewed By: Dimitris L
URL: Hidden
A great choice
I had my sites hosted to a US hosting company which was a nightmare. Server was down s'thing like 2-3 times / day. Then I decided to move everything to eUKhost and that was indeed a great decision. Support is top of the tops server speeds are awesome (even faster than my country's local servers!) they solved minor problems really quicky and its been 2 months now i haven't seen my sites down not even for a second. Highly recommended.
Read Full Review
Reviewed By: Tim
URL: Hidden
Great Company
Have been using eUKHost for 3 months now and although the site has gone down for maybe 5 minutes from time to time the uptime has been fine in general.
Customer service and support is excellent. Any support emails were fixed and answered within an hour. I just called them to upgrade my package as we need more mySQL databases. They just changed the limit from 5 to inifinite at no extra cost - thats service!
Read Full Review
Reviewed By: J Cave
URL: Hidden
Absolutely terrible company
Do not go with this company! For one they are an absolute rip-off in comparisson to most other web hosting services.
I only chose them for their \'great customer service\' which in the end turned out to be their worst quality!
They will lie to you constantly, connect you to call centers in god knows where and provide you with the worst B2b customer service out there.
Honestly I have never been with a hosting company that was as poor as this. Even chosing a free hosting ad-supported service would have been better. Cant wait to get my DNS updated so I am not with this awful awful company any more!!!!! james
Read Full Review
Reviewed By: deric
URL: Hidden
eUKHost Ruby on Rails
I started with eukhost 2 years ago. They could have been alot more helpful setting up ruby on rails, but I could tell it was fairly new for them, and after about 2 weeks of correspondance. I was up and running... The contact support is fairly quick... My biggest problem is I am using ruby and I am not allowed to run it on port 80. Therefore I do not have apache config control and I have to have use a proxy to get my site seen on www.mysite.com instead of www.mysite.com:rubyport.... Once set up everyting is fine, until they change configuration on my machine. Then my site goes down.... It is left to you to find out they have upgraded their machine and your site is down... It takes at least 4 emails to them to get it up.... Their first reply is. We've run your application and it says there is an error with it. Its your fault not ours. To which I reply I have not changed my code... Until now, it has not been critical that my site has been up. However, I want to start selling on it. I am looking to move elsewhere.
Read Full Review
Reviewed By: Duvru
URL: Hidden
Useless
This has got to be the most over published and most useless hosting solutions provider in the world, let alone in the UK.
Tech's = less clued up than a 5 year old with a vtech.
Billing = must work for the government 'cos they don't understand finance.
Customers = if your still with them, then your with the right company ;-)
Read Full Review
Reviewed By: John
URL: Hidden
Very Polite
Very Polite on the phone but their chat support could be 100% better have been with them for 2 years but feel it is time to move on half way through my contract
Read Full Review
Reviewed By: Mark Howard
URL: Hidden
Top notch service and support
Excellent service all round. From the helpfulness of the sales team through the promptness and efficiency of the technical support team. Highly recommended.
Read Full Review
Reviewed By: John
URL: Hidden
The Best
What Can I Say about these guys? They ROCK!!! Quick Support actually no Lightning speed support, practically no downtime and awesome prices!!!
Nice! :)
Read Full Review
Reviewed By: Jordan Mckeag
URL: Hidden
Eukhost 3 Month Review
I have been with Eukhost for 3 months very exselect support 24/7 and i have been early hours and still they was ther to help mark senior sales manager is a nice guy also spoke to them on the support the semi dedicaited servers are the best you can ever get they just offer vaule for money i promise u that eukhost are the best for money and good uptime.
Read Full Review
Reviewed By: Pete Daines
URL: Hidden
Legends
I have used eUKhost for over 1 and a half years now, and quite simply the title of this review says it all.
Yep, I have had 2 incidents of downtime, but both times recieved an apology almost instantly saying why they were down etc. The support is absoultley second to none, generally replies to emails are within 2 hours, or instant replies on live chat.
The servers are very secure and well maintained, and their prices are awesome!
Bascially, those who have had bad experiences either cannot have been using the same eukhost I know!
Thanks EUK!
Read Full Review
Reviewed By: Alex Renz
URL: Hidden
Excellent Hoster
I transferred some website from fasthosts to eukhost in the last months, and I'm very happy with eukhost.
The support is excellent and really fast. I have email answers mostly within 10 minutes. They helped me to transfer the domains and solved all my problems at creating the pages at the new space.
The reliability and uptime is also very good. I didn't have any bad experiences so far...
Features are good, but not the best I've seen so far. I ordered cpanel hosting
Read Full Review
Reviewed By: Ian Moore
URL: Hidden
Excellent Service
I have joined eukHosts from FastHosts and have to say that their service and support have been most impresive. I definitely could not fault them. My first support request, related to using Tomcat, was responded to within five minutes and even when my site needed to be moved from one server to another (as the original did not run tomcat) all was done quickly and efficiently.
I would recommend them any time.
Read Full Review
Reviewed By: Paul Hayter
URL: Hidden
Real Service from eUKhost
Moved to eUKhost from Webfusion, what a breath of fresh air, service superb, customer support second to none all at excellant prices.
Read Full Review
Reviewed By: Andrew Clarke
URL: Hidden
Im satisfied
I've read the negative reviews and I don't recognise those experience at all. I suspect they've been written by competitors. I've been with them nearly a year and the service has been just great. There was a few setup niggles but they were resolved quickly. I have used the livechat system to get quick answers to the questions I have and they've been answered or an answer was provided within an agreed timescale. From what I see they are committed to providing a quality service and this is what I've experienced. I could get more for less elsewhere but at the cost of whinging customers, hell no!
Read Full Review
Reviewed By: Charles
URL: Hidden
Excellent serivce and support
I have been hosting my site with eUKhost for a year now and have had absoloutely no problems with them whatsoever. If ever I had a query I could easily contact them via their live chat service which is free and always gets you through to an operator immediately. I have also contacted them by email with a quick response and by phone, also quick and painless and very helpful.
Be careful if you want to pay by cheque as they don't seem to accept them anymore despite what it says on their invoices.
I am on the Windows Copper hosting plan running an ASP.NET site with AJAX and have had no trouble. The Plesk control panel they use is a Godsend. Always very helpful and know what they are doing.
Highly recommended.
Read Full Review
Reviewed By: Pete Daines
URL: Hidden
Legends
Eukhost are pure legends - I love them!!!! No, seriously I don't know why people have given them 3s and 4, my experience is that I have had 99% uptime, and the downtime that I have had was either forewarned or for a really good reason (i.e. both backup generators and the main power going down - talk about unlucky).
They provide really good cheap packages, with perfect 100% support, friendly people. No security probs, great prices, well recommended.
Read Full Review
Reviewed By: Andy
URL: Hidden
Undecided
I have transferred to eUKHost from Nativespace (who I have to say were 100% reliable) the reason being mainly, that they offer online support which as a web developer I need if a client has a problem, Also they off a full range of products including dedicated servers. The reliability hasn\'t been a patch on Nativespace, they are a lot cheaper and that is always a worry. But I\'m sticking with them for now.
Read Full Review
Reviewed By: M Chatfield
URL: Hidden
Live support any time is pretty good
The support, as advertised, is awesome. Live chat any hour of the day or night, never been at a loss. They are willing to help even the most clueless and will do it for you if they can. If you\'re in any doubt, go and try the live chat right now and ask what sort of deals they have. Prices are good enough, uptime so far so good.
Read Full Review
Reviewed By: tony
URL: Hidden
Not Happy
very, very poor servers, always going down. You might save a couple of pounds a month but be prepared to have to spend days trying to sort issues out and lots of downtime
Read Full Review
Reviewed By: thetees
URL: Hidden
Excellent support
I have been using eUKhost for over a year and have found them to be ideal for my needs. I have been particularly pleased with their technical support who have always been very quick to respond and have helped me out of a pickle several times.
Read Full Review
Reviewed By: David
URL: Hidden
Excellent Dedicated Server and Support
When I was looking to move my hosting to a new company I did what most people that are reading this review are doing now , looking at what everyone else says, what I found was that most people only complain, so here's an exception.
Great customer service, Great system for only £4k so great price as well.
An example of the support 1am in the morning needed some support, call the 0808 (free phone) number and waited a couple of mins while continuing to google to web for a answer. I found the answer so put the phone down. Couple of mins later eUKHost RANG me so see if they could help as they has a missed call, thats what I call support. ps he did help me as well!!!
David Knowles
Director db Management Systems
Read Full Review
Reviewed By: A Marquis
URL: Hidden
Iffy setup - Otherwise Great Value
Initial setup wasn't the best, with the telephone operators being quite difficult to understand. (I had a few special conditions to amend on my account, otherwise the setup would have been more streamlined) However they were punctual with phoning me back and working to get my account setup to my requirements. Just I had to repeat myself wuite a lot.
Once setup, I have had no problems with this host, using it mainly for my own php mysql development projects.
If you can find the patience to work through occasionally tricky communication with the customer service team, then you can really take advantage of this great value host.
Read Full Review
Reviewed By: Bert Smit
URL: Hidden
goSmit
This has been the best hosting experience I have had for a long time. On-line support is excellent and technical support a (free) call away. Very little downtime at all so highly recommended.
Read Full Review
Reviewed By: Daniel
URL: Hidden
Really really bad
I moved to these guys in Jan 2007, and signed-up to their "too good to be true" basic package. After my account was suspended for "too much activity".... I upgraded to their gold shared package.... after my account was suspended for "too much activity" I moved to their basic VPS. For a few weeks, everything was great, but over an 11 month period, I'd estimate that the site has been down for about 2 weeks in elapsed time. When I say "site", it's generally MySQL, but has also been apache, and occasionally (just for completeness) FTP.
Really, really bad service. Fast support responses, but generally the "I've restarted it" kind, rather than actually diagnosing the problem.
I'm moving (back) to Fasthosts.....
Read Full Review
Reviewed By: Paul Felby
URL: Hidden
Excellent hosts
I have had hositng with eukhosts as a windows reseller for around 1.5 years. At first they didnt have great up time, but for the last 6 moths there service has been top notch, and the 24 chat support is excellent. Also, the price can not be beaten. I have tried every other hosts, some were as good, but none come close to the cost. (roboteknic.com)
Read Full Review
Reviewed By: Rob
URL: Hidden
eUKHost Review
Considering the great price they offer i was suspicious. But having been with them for half a year i only have praise for this company. The support is the main reason i joined as it\'s 24/7. But beyond that the limit less functionality of your hosting has meant that i can easy host many complex database driven websites.
Read Full Review
Reviewed By: Dan Price
URL: Hidden
Great service - recommended
I know different people can have different experiences with the same hosting company, and some people may have had bad experiences, but my experience has been great.
I bought a reseller plan several months ago and I currently have 99.95% uptime which I think is pretty good.
Their customer support has been very helpful with my problems, and I'd recommend them just for that.
My personal experience with them has been very good.
Read Full Review
Reviewed By: Eric
URL: Hidden
Good value for money
I have used Eukhost for about 5 years now. The service has proved quite reliable, about 6 months ago there was some problems with the server where my site was hosted and I noticed that my website was down several times over a 2 months period, the problem has now been fixed and I have not experienced any problems since. The E-mail customer service is excellent. Forget the chat support, unless you have a very basic problem. The comments put in the forum are read and responded within 24 hours. Overall I am very happy with this ISP and find it very helpful.
Read Full Review
Reviewed By: Jon Miller
URL: Hidden
TERRIBLE COMPANY!
They gave good service for a few months, but today all my sites went down without warning with an 'account suspended' page put on it. Writing to them, they say 'oh you've been spamming your own server'. WTF? Why would I spam my own server. Incompetent fools, stay clear.
Read Full Review
Reviewed By: Ben
URL: Hidden
eUKhost - What can I say?
eUKhost has been a fantastic service for me, they have had extreme uptime so far, and 24/7 support as promised, staff are polite & professional. eUKhost is the best UK hosting company!
Read Full Review
Reviewed By: Pramod Agrawal
URL: Hidden
Best Support Service
I have never seen a support service like eukhost has.
Beyond my expectation. And I would award them as one of the best Web hosting company in UK.
I have multiple websites. And I am not new to web hosting business. But this is the best thing I have ever seen and eUKhost has been a catalyst in my success on web.
Read Full Review
Reviewed By: Pramod
URL: Hidden
Great Customer Service
I have been a customer of Eukhost for couple of years.
There was a time a couple of years ago where the level of customer service dropped and server uptime was not that good but I continued my account. Service, uptime and support improved dramatically and I think the level of service atm is second to none.
I really dont see a better deal on the net at the moment but I am one of the happiest customer of eukhost.
Read Full Review
Reviewed By: Dale Davies
URL: Hidden
Appaling service DO NOT USE THEM!
These peole have had a whole servers worth of websites (including mine) offline now for over 48hrs and do not seem to be able toget their act together still.
This hosting company is not worth the saving, I have lost so much money through downtime and poor customer service!
Read Full Review
Reviewed By: ANdy
URL: Hidden
Appaling
As with previouse persons review their servers seem to spend more time down than up, as I write it has crashed again for what must be the 5th time in 2 months
Read Full Review
Reviewed By: Stuart Robinson
URL: Hidden
Possibly the worst host ever
I have had so many problems with this host, its unbelievable. They sold me a server hosted in the US when they specifically state they are a uk based hosting company. They promised to move me to another server located in the uk but somehow that was too challenging for them. The server must have died about 20 times in the 10 days that i have used it. In fact my server is down now for a change. Customer service is equally useless.
Read Full Review
Reviewed By: Dave Cullen
URL: Hidden
Excellent Service and Support!
My site has been hosted on eukhost for more than 6 months now, and I've not had any bad experiences with them. Setup was almost instant, The domain was up and running in less than a day! The support team has been very helpful all the time with any technical issue my developer had. They have really good customer service, helpdesk and support system, and they get back to you quickly. Hard to belive that they can offer such good service at such low prices. They come highly recommended from me, Cheers!
Read Full Review