WebFusion Review

Below are the reviews and ratings of WebFusion written by: Bob

I agree with the review I've just seen by John. WebFusion hosting (shared and VPS) has become progressively worse since being bought by Pipex and where as it has all the right ingredients to be good it just isn't and I would highly recommend looking elsewhere. I have had increasing problems with the reliability of the service over the last 6-12 months. At one point I tried for several days in a row to contact tech support without an answer. To highlight how bad this was - I was letting the phone ring for 20-30 minutes at a time several times a day and not once did I get an answer!! Worse still when I did get through it was on the sales line where I was answered almost immediately and was told there was a recruitment drive on tech support and the sales team couldn't help with technical issues.

Initially I had shared hosting which eventually got so bad that after 3 days solid of downtime and after being casually told 'it's probably because you're on one of the old servers' I switched to VPS so I could at least manage the server myself. WebFusion operate a 30 day cancellation period and despite the fact that the continued unavailability of my site was forcing me to upgrade to VPS they initially refused to waive the cancellation period on the shared hosting on the grounds that I had no SLA! No I didn't have an SLA but I still have a right to the service I'm paying for. After much arguing they finally relented.

In summary, truth be told I have had problems with WebFusion from day 1 - though initially the problems were administrative/accounts (which is a whole story in itself). In terms of the hosting itself I would say I was happy enough with the service until Pipex happened. I don't know if they got rid of key staff or have just left the hardware to rot or what but since they took over things have become progressively worse. All my sites and email have been unavailable now for about 12h due to 'nameserver issues' which is why I am here ... looking for a new hosting company. Idealy one that will help me stay in business not put me out of business.

The scores I've given are based on the last month or two. The 10 for features is really a reflection on how handy I find the Plesk interface rather than anything offered by WebFusion.