WebFusion Review

Below are the reviews and ratings of WebFusion written by: Ron Taylor

Having built our 36 year old business on service, we have been let down badly by Webfusion. We have been on their servers for one year, with very few problems.

Before this we ran our own ISP service using NT4 and a lease line, but through Webfusion we were led to believe they could give our customers a quicker service at less cost.

After almost one year, their service was off line for nearly three days, about two weeks ago, they admitted to it being a faulty DNS at 123-reg and then a hardware fault.
Since then the service is off more time then on.
After many phone calls and the lack of any return calls, we found our server, on their service, had been hacked by adding an IRC. Webfusion then decided that we had fitted an IRC programme and switched off our server, saying that we needed to start off a new one as we had broken our contract (we had not fitted an IRC). Within two days the new server also went down. Webfusion then had the front to say it is our responsibility to make sure their server is secure.
We hadn't added any software to the old server and always made sure it had all the Microsoft updates added.
After pleading, they eventually put the old server back on.
Now the funny thing is a scan of both the old server and new server revealed Trojans, even though we had not added any software to the new server except for XoftSpySe and they were not physically connected apart from the Webfusion network.

Webfusion are now saying we require another new server. All the work over the last year is lost as their backup, in their own words, ‘Is unreliable’.

This has now finished us off as a business, thanks to their no care attitude.
We would not expect our customers to except this kind of service and as I am near retirement will now call it a day.

USE WEBFUSION AT YOUR PERIL - THEY HAVE AN ABYSMAL SERVICE AND THEIR STAFF DO NOT CARE !!!!!