WebFusion Review

Below are the reviews and ratings of WebFusion written by: T S Neagle

This company is quite definitely worst supplier I have ever had the misfortune of dealing with.

It'll take them days, possibly weeks to set up your server/account (one of my setups took almost 17 days).

If you change or upgrade plans, they'll usually find some way of charging you double for (at least) a month. I'm not certain whether it's incompetence or intent which causes this but it's horrific.

Their so-called 24/7 support team is nothing more than an unskilled, untrained reception desk/message taking service who will (a) never get back to you; or (b) not care what your problem is; or (c) tell you your problem is not supported by them i.e. it really IS your problem; or (d) say they've got to send an email off to their data centre. By the way, they will never hear back from the data centre.

Oh, one other thing about the data centre - it's in Germany. And, it seems, there's nothing they can do here to actually get in touch with the German data centre that will yield a response.

They will never respond to an email or ticket within a time within which it would actually be useful. However, you might get a response about 2 weeks later. Thanks very much for that.

You'll have to wait on hold for about 30 minutes almost every time you call. When you do get through, the assitant will be just about as helpful as a kick in the teeth. In fact, I'd rather have a kick in the teeth than have anything more to do with this company. At least the pain would be over sooner.

Right now, my servers been down for 47 hours. Yes - over two and half DAYS. That means NO WEBSITES for my clients, NO EMAIL and NO WEBSITE for ME OR MY CLIENTS and one hell of a lot of stress for me. Hence I am up at 3:30AM putting together a new server with a different hosting company. God only hopes these people are an actual hosting company rather than a pantomime outfit.

Webfusion: Stay well away. They're absolutely atrocious.