WebFusion Review

Below are the reviews and ratings of WebFusion written by: StuartMcMahon

Written By : StuartMcMahon Published On : 2010-05-18
Uptime : 8 Speed & Performance : 7
Customer Service & Support : 1 Features: : 3
Price : 4 Recommended ?

Poor customer support

I had 2 hosting accounts with webfusion for a couple of years which I no longer required. Cancelled both by fax in November 2009 (renewal due in Jan 2010). Had an email confirmation saying they received them. No further communication until I got a demand from a collection agency in March 2010 for an overdue account. Spoke to them on phone, operator said she could see the two faxes and that it was an error on their part, and that said account would be marked as closed. 2 weeks later they tried to take money from a now expired credit card for the same account. Spoke to them again on phone, and was told previous operator hadn't added any notes to account but that the account would be closed at the end of the business day. Since then I've had another 2 attempts at trying to take money again. Not happy at all. Overall, hosting was reliable, but was very poor value for money. WIll definitely never use them again.

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