WebFusion Review

Below are the reviews and ratings of WebFusion written by: ChrisEngel

As previously stated, Webfusion are OK when there are no problems.

Today I received a demand for the renewal of an account/URL that has lain dormant and unused for three years.

I called Webfusion and was advised that I must pay - and pay a collection agency fee.
Webfusion require a 30+ 'day before invoice' notification of intent to cancel. To be fair, they can now accept cancellation by phone unlike in the past where written cancellation in hard copy was required.

The invoice for the service was dated 16th of the month for a renewal date of the 23rd of the month. Call me cynical, but this looks like a trick to prevent clients from cancelling outside the 30 day limit.

I then checked back through my records to discover I had called a year ago to cancel and was advised to mark my calendar and to call back 30+ days before renewal - a year in advance. It was a comment like ".....well if you're paying for the whole year's use of the service why not keep it in case you want to use it?" Although I had called to cancel a year ago, this deferal has cost me another year's fees. Needless to say it is all my fault because I did not call them 30+ days before the invoice was due.

Again, this looks like another trick to entrap and collect another year's payment for nothing.
The people on the helpdesk appeared helpful but were totally inflexible and uncompromising.
We hold a number of accounts with Webfusion and all are to be moved elsewhere.

My advice would be:
1. Keep pedantic notes of cancellation times
2. do not let Webfusion have your CC details
3. never defer cancellation

Perhaps this is applicable to all ISPs but it does look like sharp practice and leaves a very bitter taste.