WebFusion Review
Below are the reviews and ratings of WebFusion written by: Matt Illston
| Written By : | Matt Illston | Published On : | |
| Uptime : | 5 | Speed & Performance : | 5 |
| Customer Service & Support : | 1 | Features: : | 5 |
| Price : | 5 | Recommended ? |
Billing team very poor
Generally the service from my VPS servers has been good, and technical support prompt and efficient.
However - and this is a big problem - their billing team and account administration is woeful. Over the past year, they have turned off my server 6 times, always at 1130 at night and always for an erroneous billing reason.
THEY HAVE MY CARD DETAILS! There is nothing wrong with the card! TAKE MY MONEY WEBFUSION PLEASE!
More frustrating is that THEY DO NOT CONTACT ME BEFORE TURNING IT OFF!
I HAVE TO REPEAT THE STORY TIME AND TIME AGAIN TO PEOPLE WHO SEEM TO THINK THAT I AM TO BLAME.
Dreadful customer service. Poor knowledge from the admin teams, no communication between them. I have been very patient so far but am now taking my business elsewhere.
