WebFusion Review
Below are the reviews and ratings of WebFusion written by: Colin Dixon
| Written By : | Colin Dixon | Published On : | |
| Uptime : | 5 | Speed & Performance : | 2 |
| Customer Service & Support : | 1 | Features: : | 6 |
| Price : | 6 | Recommended ? |
Webfusion Poor Customer Service
We host our Exchange with WebFusion. Some 15 items - disk space, accounts etc - are billed monthly on the same recurring payment. About 3 months ago I added some additional storage - £30 pm. The salesperson did not add this to our account. The result seems to be that it showed up as unpaid. Last week our entire service was suspended due to £90 'non-payment' of this item, even though all the other items were up to date. The account department claimed 'to have tried to contact you by phone, but nobody answered' (we are a UK private limited company with a 24-hour operation), then pulled the plug the next day.
When I pointed out that our Exchange had been downed for £96, the accounts person cheerfully told me that they would have 'downed you for a fiver'. If WebFusion truly record their phone calls, I'd like them to check out that masterly piece of customer relations.
In fairness, the company resumed our service within minutes of a credit card payment for the £96. But that's hardly a recommendation.
Avoid.
